the meraki method

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Giovanni Macenat, MHA | transformative healthcare innovation


I wholeheartedly recommend Giovanni Macenat, MHA - Principal of Practice Transformation of Du Monde Plateau LLC. Giovanni is an exceptional transformative healthcare leader with over a decade of experience specializing in reshaping ambulatory healthcare systems, FQHCs and private practices. His remarkable ability to drive innovation and inspire change, coupled with his unparalleled talent for collaboration across all levels of staff and leadership, serves as his superpower in creating a profound & lasting cultural impact. Giovanni continues to set out as a driving force for positive transformation, setting the highest standards of excellence within the industry.

Giovanni is a kindred soul. He’s an absolute delight to connect with, as well as an incredibly professional intellectual mind. Giovanni & I share a passion for healthcare optimization, operations, and prioritization on internal processes, systems, and structures. We also share the same intention between our specialties: innovation! - Jess Marie 🌻

more about giovanni

With a passion for community well-Being and a commitment to enhancing access to outpatient care, Giovanni founded the practice transformation agency Du Monde Plateau. His impact extends beyond local borders, as his visionary leadership, collaborative spirit, and ability to unite diverse teams drive substantial change in healthcare practices & systems nationwide.

  • In his crucial role as Deputy Operations Director for the New York City Mayor's Office COVID-19 Test & Trace Corps, Giovanni redesigned and oversaw COVID-19 testing operations for all 1,700 NYC public schools, shaping international best practices, subsequently contributing to the safe reopening of the city.

  • As the former Associate Director for Ambulatory Care at NYC Health & Hospitals, Giovanni spearheaded the development of best-practice models for the nation's largest municipal healthcare delivery system, consistently surpassing productivity targets, optimizing patient access, revenue cycle and reducing no-show rates. His visionary approach and strategic collaborations with McKinsey & Company led to the successful implementation of groundbreaking business models that continue to set industry standards. Moreover, he improved operational workflows at Maimonides Cancer Center while serving in the role of Administrative Director in the Hematology Oncology Division, leading to an impressive 50% increase in new patient appointments within five months.

"What separates stand-alone outpatient sites from health system "big box" sites, is that they have the resources to continuously mold their operational infrastructure to expand and grow. Allow us to be that resource for you!"


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